Announcement on Service Access Issues in Certain Regions
Dear Users,
Recently, we have received feedback from some users that they may encounter difficulties accessing Tebbit’s online customer service, such as being unable to enter or receiving a “link failure” message (as shown in the image).
After investigation by our technical team, the issue was identified as unstable network support from a third-party service provider in certain regions, rather than a malfunction of Tebbit’s own platform systems. Please rest assured.
To ensure you can still receive timely assistance, we recommend the following:
- Restart your device and try to re-enter the online service page.
- Connect via a VPN network.
- If you are still unable to access, please contact our customer service team via email: helptebbit@gmail.com, and we will assist you as soon as possible.
We are actively communicating with the service provider to push for a permanent solution. We sincerely apologize for any inconvenience caused.
Thank you for your understanding and support!
Tebbit Team
September 12, 2025