• 1 min read

Merchant Precautions

To ensure transaction security and provide a fair trading environment, all merchants must carefully read and follow the guidelines below.

Common Fraud Types

  1. Bank Card Fraud
  • Forged transfer screenshots: Fraudsters fake screenshots without actually transferring funds to trick merchants into releasing coins.
  • Fake SMS notifications: Fraudsters send forged bank SMS claiming successful transfers. Always verify the sender is an official bank number.
  1. Alipay Fraud
  • Modified nickname: Fraudsters change their nickname to “Transferred XXX to you” to confuse merchants.
  • Fake transfer screenshots: No actual transfer is made, only fake evidence is shown.
  • Fake payment requests: Fraudsters initiate a request equal to the order amount to deceive merchants.
  1. WeChat Fraud
  • Fake profile: Fraudsters copy your avatar/nickname to impersonate you.
  • Forged screenshots: Fake transfer records to force merchants to release coins.
  • Delayed payment: WeChat’s delayed settlement feature can be exploited. Only release coins after funds are confirmed.

How to Prevent Fraud

  • Always confirm in official banking/Alipay/WeChat apps.
  • Match payer name with order info.
  • Transfer received funds promptly into a safe bank account.

How to Handle Fraud

  • Immediately file an appeal, do not release coins.
  • Contact buyer to cancel or complete payment.
  • If you mistakenly released coins, contact support immediately to freeze the other party’s account.
  • Stay cautious during peak trading.